team support superheros

Think of our team as an extension of yours.

We’ll stick with you long after implementation ends. We’re here to grow your business.

Customers value our team as much as the platform. You’re under pressure to build your customer and member base, deepen relationships, and grow satisfaction. We’ll be with you every step of the way.

Ongoing strategic support superheros

Ongoing campaign reviews

One of the things that you’ll appreciate most about our platform is that campaigns will be easy to track, test, and optimize. After you launch your first campaign, we’ll meet to review how it performed in achieving your goals and we'll share optimization recommendations to improve performance.

Best practice updates

The platform is designed for financial institutions that share many of the same business objectives. We’ll leverage data from across our customer network and share aggregate insights and optimization recommendations. We’ll also share campaign case studies so you can apply winning strategies.

Periodic strategy sessions

As you define your business priorities, our team will come to the table with ideas for campaigns that can move the needle. Since every plan is subject to change, we’ll check in regularly to make sure we’re in lock step with your team. We'll use the platform to its fullest potential to help you succeed.

New campaign launches

While we advise focusing on the highest-priority campaign during the implementation process, as soon as it launches we'll start tackling other opportunities. Customers use the platform to address a wide range of objectives. We’ll share top use cases and make recommendations based on your goals.

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What our customers have to say

Somerset Trust Company logo

“I feel that it is a true partnership rather than a bank/vendor relationship. It is not a relationship where you sign a contract and then you never hear from them again after you implement.”

Danielle Stahl-Mauer Somerset Trust Company AVP Alternative Delivery Channels Officer

Danielle Stahl-Mauer
AVP, Alternative Delivery Channels Officer
Somerset Trust Company

Digital FCU logo

“I like working with Digital Onboarding because of the way we are able to collaborate with each other.”

Julie Moran DCU SVP of Member Services

Julie Moran
SVP of Member Services
Digital Federal CU

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