The Challenge
Waiting a few days or more to communicate with new account openers is a costly mistake. If they don't start using their new accounts early on, you risk losing them forever.
Flip
The Solution
With the Digital Onboarding platform, you can welcome new customers and members instantly. Thank them for joining and educate them about how you can help.
Flip
The Challenge
Waiting a few days or more to communicate with new account openers is a costly mistake. If they don't start using their new accounts early on, you risk losing them forever.
Flip
The Solution
With the Digital Onboarding platform, you can welcome new customers and members instantly. Thank them for joining and educate them about how you can help.
Flip
Cost of acquisition, by some estimates, is more than $350 per checking account.
Brett King
Cost of acquisition, by some estimates, is more than $350 per checking account.
Brett King
The Challenge
Using brochures, direct mail, paper welcome kits, and phone calls to promote digital services doesn’t make sense. Old-school tactics are expensive and difficult to measure and optimize.
Flip
The Solution
Use the platform to trigger personalized SMS and email messages. Link to personalized microsites that guide account holders on how to activate their cards and enroll in services like digital banking, direct deposit, and eStatements.
Flip
The Challenge
Using brochures, direct mail, paper welcome kits, and phone calls to promote digital services doesn’t make sense. Old-school tactics are expensive and difficult to measure and optimize.
Flip
The Solution
Use the platform to trigger personalized SMS and email messages. Link to personalized microsites that guide account holders on how to activate their cards and enroll in services like digital banking, direct deposit, and eStatements.
Flip
25-40% of new checking account holders leave within the first year.
Digital Banking report
25-40% of new checking account holders leave within the first year.
Digital Banking Report
The Challenge
People aren't using financial institutions' bill pay capabilities. Instead, they're paying bills online via their billers' websites. 80% of U.S. consumers have stored payment information with at least one merchant. Institutions are losing out on interchange revenue when account holders use other institutions' cards to pay billers directly.
Flip
The Solution
Make it easy for people to update default payment methods at popular merchants all in one place. With our Card on File feature, payment information can be updated at multiple merchants in seconds and you can earn $25k in annual revenue for every 1k cardholders that use this feature. Learn more
Flip
The Challenge
People aren't using financial institutions' bill pay capabilities. Instead, they're paying bills online via their billers' websites. 80% of U.S. consumers have stored payment information with at least one merchant. Institutions are losing out on interchange revenue when account holders use other institutions' cards to pay billers directly.
Flip
The Solution
Make it easy for people to update default payment methods at popular merchants all in one place. With our Card on File feature, payment information can be updated at multiple merchants in seconds and you can earn $25k in annual revenue for every 1k cardholders that use this feature. Learn more
Flip
A fully engaged checking account holder delivers $212 per year in incremental profit compared to an inactive one.
Javelin Strategy & Research
A fully engaged checking account holder delivers $212 per year in incremental profit compared to an inactive one.
Javelin Strategy & Research
The Challenge
You’ve invested a lot in digital banking services but if customers and members don’t know how to use the features you offer, they’ll never appreciate them.
Flip
The Solution
Share videos and simple instructions on how to access remote deposit capture, peer-to-peer payments, rewards programs, financial education, and more. They’ll thank you for it.
Flip
The Challenge
You’ve invested a lot in digital banking services but if customers and members don’t know how to use the features you offer, they’ll never appreciate them.
Flip
The Solution
Share videos and simple instructions on how to access remote deposit capture, peer-to-peer payments, rewards programs, financial education, and more. They’ll thank you for it.
Flip
CUSTOMER CASE STUDY
Garden Savings FCU Achieves an 8x Increase in Online Banking Enrollment and a 2x Increase in eStatements Adoption
Read moreCUSTOMER CASE STUDY
Garden Savings FCU Achieves an 8x Increase in Online Banking Enrollment and a 2x Increase in eStatements Adoption
Read morePLATFORM VIDEO
Turn Checking Accounts into Engaged Relationships
Learn how banks and credit unions use the platform to make it easy for new checking account openers to adopt account-related services.
“While direct mail takes days to reach members and phone calls go unanswered, the Digital Onboarding platform helps members adopt digital, account-related services.”
Dan Ziniti
SVP, Member Experience Director
“The platform is easy to use, and the journeys make it simple for our members to receive the information needed to fully utilize their accounts, allowing us to focus on growing our membership base.”
Melanie Kennedy
CEO