The level two product specialist will be responsible for coordinating the resolution of customer support tickets to customers as well as creating and maintaining knowledge base articles and videos. In this role, you will work closely with Level 2 and 3 Product Specialists, Account Management, Client Services, Product and Engineering to deliver systems, process and application solutions to meet customer business objectives.
Digital Onboarding enables financial institutions to help people and businesses thrive by making it easier for them to stay financially organized and secure. Our digital engagement platform is designed specifically for financial service companies which makes us unique and easy-to-use from the start. We drive customer engagement and satisfaction by combining highly personalized email, text, and individually generated websites.
We are a digital team which means we hire the best and brightest from across the country. We like working with intelligent and kind people that fight for great ideas, want to get things done, and think creatively to challenge the status quo.
We are a growing company. All of our employees possess an over-the-top team approach toward achieving our goals. We operate in a dynamic industry that in turn creates a fast-paced environment; contributions are highly encouraged and recognized.
The above listed responsibilities should act as a guideline of expectations for this role and is not meant to be all-encompassing. The duties and responsibilities of this position may change from time to time, at the sole discretion of Digital Onboarding.
If interested, shoot us an email at email@example.com. Tell us a little about yourself and attach your resume or include a link to your LinkedIn profile.