Technical Maintenance Product Manager

REMOTE (US based) | Full-time

The Technical Maintenance Product Manager is the business champion and team linguist who is accountable for maximizing the value and adoption of the product and product features by ensuring that we are keeping the balance of maintaining the Digital Onboarding platform with solving challenges, defects, and enhancements. This will be done by working closely with level 2 support to ensure they have the right level or product feedback for challenges in the platform, triaging and deciding the prioritization of the level 3 support queue coming from level 2 support, and working closely with users to respond quickly to the decisioning of enhancement requests.

You will be responsible and empowered to collaborate with customers and stakeholders to ensure you have the right level of details and product requirements needed to push the above forward.

You will own the prioritization of your maintenance backlog queue, and work with the Director of Product to ensure that items of high priority are making their way into grooming and sprint planning.





Company Overview

Digital Onboarding enables financial institutions to help people and businesses thrive by making it easier for them to stay financially organized and secure. Our digital engagement platform is designed specifically for financial service companies, making us unique and easy to use. We drive customer engagement and satisfaction by combining highly personalized email, text, and individually generated websites.

We are a digital team, which means we hire the best and brightest from across the country. We like working with intelligent and kind people that fight for great ideas, want to get things done, and think creatively to challenge the status quo.

We are a growing company.  All our employees possess an over-the-top team approach towards achieving our goals. We operate in a dynamic industry that creates a fast-paced environment; contributions are highly encouraged and recognized.

The above-listed responsibilities should act as a guideline of expectations for this role and are not meant to be all-encompassing. The duties and responsibilities of this position may change from time to time at the sole discretion of Digital Onboarding.

Apply Now

If interested, shoot us an email at Tell us a little about yourself and attach your resume or include a link to your LinkedIn profile.