COCC and Digital Onboarding power the next phase of engagement

COCC, a leading provider of core banking and digital solutions for banks and credit unions, announced a partnership with Digital Onboarding, Inc. designed to help financial institutions turn new accounts into lasting, high-value account relationships.

Through this partnership, COCC clients gain access to Digital Onboarding’s turnkey engagement platform.

The platform empowers banks and credit unions to guide customers and members through personalized digital journeys that extend well beyond account opening, creating more connected experiences that drive meaningful outcomes for institutions and the people they serve. These journeys are designed to accelerate early activation, increase product adoption, and build loyal, primary account relationships.

As financial institutions race to deliver seamless digital experiences, the moment of account opening is no longer the finish line, it’s the starting point. While fast, frictionless onboarding is now table stakes, sustained engagement across the lifecycle is what ultimately fuels retention, strengthens account relationships, and unlocks long-term growth.

“Account opening is the starting point,” said Dave Frauenhofer, SVP and Chief Product Development Officer at COCC. “This partnership helps our clients, turn key moments into momentum, activating account holders early and guiding them toward the experiences that deepen relationships and drive long-term loyalty.”

Digital Onboarding’s platform combines targeted messaging, embedded tools, and intuitive self-service capabilities to remove friction and make it easier for account holders to take action at the moments that matter most.

Key capabilities available through the partnership include:

• Personalized lifecycle campaigns that guide customers and members from onboarding through long-term engagement
• Cross-channel engagement tools delivering consistent, coordinated experiences across email, SMS, and web
• Advanced targeting and analytics to measure engagement, refine strategies, and continuously improve outcomes

“Community banks and credit unions have an opportunity to build deeper relationships by guiding customers toward meaningful actions that improve financial outcomes,” said Ted Brown, CEO & Cofounder at Digital Onboarding. “Together with COCC, we’re helping institutions turn engagement into growth.”

By combining COCC’s trusted fintech ecosystem with Digital Onboarding’s engagement platform, the partnership enables financial institutions to deliver more connected, intelligent digital experiences, ultimately driving stronger adoption, deeper account relationships, and measurable growth.