Boston, MA (June 6, 2022) – FVSBank, which has served its Wisconsin community for 88 years, selected the award-winning Digital Onboarding engagement platform to ensure that new account openers adopt and fully utilize the account-related banking services available to them.
The bank previously relied on its branch staff to onboard new account openers, but the process was time consuming and inconsistent. With the Digital Onboarding engagement platform, branch representatives can invest more time building relationships and customers can get the help that they need in adopting services like digital banking, direct deposits, and eStatements.
“With the Digital Onboarding engagement platform, we can automate the new account activation process,” said Kirsten Quam, Chief Marketing Officer, FVSBank. “The platform’s self-service enrollment tools make it easy for customers to adopt banking-related services. It is the missing link between the account opening and account activation processes, and I am thrilled we found it!”
The Digital Onboarding engagement platform triggers email and text messages that connect customers with personalized microsites. Digital, self-service tools help them switch their direct deposits in seconds, make their new cards their default payment methods at places like Amazon ® and Venmo®, adopt digital banking services, etc.
“Branch staff has the important job of serving customers and building deeper relationships,” said Ted Brown, CEO, Digital Onboarding. “Representatives cannot always take the time to walk someone through digital banking features or the enrollment process. We are excited to partner with FVSBank to help them maximize account usage rates with a frictionless experience.”
FVSBank is a community-minded mutual bank. Fox Valley Savings Bank has been providing Oshkosh, Fond du Lac, and Waupun with quality services since 1934. FVSBank is a local bank: This means quick, local decision-making and true community partnership. The Bank continues to enhance and expand its banking services with over 85 years of strength in serving the banking needs of its communities. For more information, please visit https://www.fvsbank.com.
About Digital Onboarding, Inc.
Digital Onboarding Inc. is a SaaS technology company focused on helping banking and credit union members activate their financial services products. Digital Onboarding provides a fully automated new account activation platform that is more efficient and effective than traditional phone calls, emails, direct mail, and print brochures, driving profit by increasing new member and member activation rates. For additional information, visit https://www.digitalonboarding.com. For Digital Onboarding media inquiries, contact Laurie McLachlan at firstname.lastname@example.org or (617) 921-2916.